Two years ago, August 7, 2020 to be exact, I sent Rade Store Philippines an inquiry about their dashcams. You see, they have wonderful ads on Facebook, and they even use celebrities and influencers in their advertisements. With known personalities advertising their dashcams, one would think that this store is legit and trustworthy. But are they really?
Since I have read many complaints about Rade Store in social media, particularly on Facebook, I thought of writing my own review about the business. In this review, I will talk about my own experience with Rade Store and the dashcams they are selling.
Rade Store Philippines
Based on their Facebook page, Rade Store Philippines is a provider of car accessories complete with home installations in the following areas: Cavite, Bulacan, Laguna, Rizal, Manila, Batangas, Pampanga, Pangasinan, Nueva Ecija, Quezon Province, Tarlac, and Subic. They also claim to offer COD deliveries nationwide. More than 200 thousand people follow their page, and probably a good number of these followers may have already purchased from them.
Rade Store Dashcams
My first inquiry may have been sent on August 2020, but it was not until October 2021 that I finally decided to buy dashcams from them. I bought two units: an F11+ and a Q11Pro. Before I made that decision, I sent them several inquiries to make sure that they are legit and that the products they will be providing us will be of high quality and will give us value for money. For each inquiry, they were always quick to respond. The page admin or whoever was responding to my queries was patient enough to go through the details of my inquiries and to give me a clear description of each dashcam’s features. The quick response and the fact that they seem to be a trustworthy business because of their use of known personalities to advertise their business made me seal the deal. I was excited to finally be able to install a dashcam for our cars. So, I made the purchase.
Dashcam Installation
The dashcams were delivered three days after I confirmed my order. The installer was patient enough to explain how the units work. He also made sure to orient my husband on how to go about the different features of the dashcam. Installation went well and we were able to use the dashcams afterward with no problems whatsoever.
After Sales Experience
I was told that both the QCY F11+ and the QCY Q11 Pro dashcams have a 30-month warranty. Warranties are always included in my considerations before I purchase any device or appliance. I am in the belief that products that have longer warranty periods are high quality and can withstand years of proper use. Rade’s 30-month warranty seemed like a good deal, so it further helped in convincing me to purchase their dashcams.
In April 2022, the dashcam installed in one of our cars encountered a problem. It stopped recording and showed an “insert SD card again” error. I contacted Rade via messenger and I was told to hard reset the unit. The problem persisted. After two days, I contacted Rade again and told them that hard reset did not work. I received no response for a few days. A week after, Rade told me to contact their warranty team via phone, email, or FB account for immediate assistance. I was given two phone numbers for this purpose. I tried all three options. All three options failed. All my messages were ignored. I tried calling by phone, but those numbers were either unattended or my calls were simply ignored. Text messages were also not answered. By August 9, I finally messaged them with an ultimatum. I told them I would write a review of their service in my blog and social media accounts.
Finally, I was able to get through them.
A Rade Store representative contacted me and asked what the problem was. By this time, the unit was also overheating. The representative insisted that overheating was normal, to which I disagreed. After a few discussions, she sent a technician to check my unit.
Problem Solved
Both the “insert SD card again” error and the overheating problems were caused by faulty SD card according to the technician. I have tried changing the SD card when I received no response to my assistance requests from Rade but all those SD cards did not work for reasons I do not know. Fortunately, the technician had an extra SD card with him and it solved the problem.
Verdict
Despite the problem I encountered with Rade Store, I can say that the store is legit. The only problem I encountered with them is their lack of after sales support. So far, other than the problem with the faulty SD card, the dashcam units are working just fine. They have been installed in our cars for almost a year now.
Overall, here are the pros and cons of using Rade as your dashcam provider:
Pros:
- Fast installation service
- Free home service installation around Cavite, Bulacan, Laguna, Rizal, Manila, Batangas, Pampanga, Pangasinan, Nueva Ecija, Quezon Province, Tarlac, and Subic
- COD deliveries are available
Cons:
- Hard to contact for warranty claims. Their after-sales support service is almost non-existent. You have to contact them repeatedly if you have a problem with your dashcam units. You have to have exemplary patience if you encounter problems with your dashcam as it can be quite frustrating to get their attention before they send a technician on your way.
How about you? What is your experience with Rade Philippines? Share your experience with us in the comment section.
